Frequently Asked Questions

Flataway.ai is an AI-powered platform that helps property managers launch their own direct booking websites or improve their existing ones in just a few minutes. The websites are fully SEO and AEO optimised, so more guests can discover your properties and book directly. There's no need for tech skills or upfront costs - everything is designed to be simple and hassle-free. The best part is that you can also list properties from all over the world, allowing you to earn referral fees on every booking.

Having a direct booking website is fantastic. But Flataway takes it further - transforming your website into your own OTA. You gain access to thousands of verified listings, offer more value to your guests, and earn up to 5% in referral fees on properties you don't manage. Meanwhile, your own listings get promoted across a growing global network.

There's NO onboarding fee. Once your website is up and running, we charge a monthly subscription fee to cover hosting and AI usage. Note that if you only want a booking engine linked to your current website, you won't pay a thing. Check the Pricing page for more information.

There are no commissions when someone books your properties on your website. You just need to cover the payment processing fee, as you normally would. When your properties get booked on someone else's website, you pay 10% commission + payment processing fees.

There is a free plan - you get a free booking engine you can link to your existing website. We offer a 30-day money back guarantee on all paid plans.

Payments are processed securely and payouts are sent directly to your bank account.

Yes, you do it yourself, but without any coding or actual work. You don't need tech skills. You just tell our AI Staycy what you want and she will build it. Currently all websites go through a human verification process to ensure they are up to standard, so you can expect a 24H delay.

Absolutely! Flataway is 100% free to start using.

With Flataway you don't pay booking fees or commissions on your direct bookings. The only cost is the payment processing fee, which you pay anyway, regardless of how you build your website. For network bookings that your properties receive from other PMs' websites, you pay 10% commission + payment processing fees on each booking.

We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days, we'll refund your payment in full.

We accept all major credit cards, PayPal, and bank transfers for some Custom plans.

Yes! You can upgrade, downgrade, or cancel your plan at any time. Changes take effect at the start of your next billing cycle.

Absolutely! You can connect your existing website to our Booking Engine and Distribution Network.

You can use our AI Website Builder or connect your own site.

The Booking Engine is free if you only list your own properties. You need a paid plan if you'd like to earn referral fees from bookings on properties you don't manage. Note that payment processing fees will be charged to all direct bookings as part of our Merchant of Record service.

Flataway combines a modern booking engine with a global distribution network and AI-powered website builder.

With Flataway Distribution you can add your listings to a global database of professionally managed vacation rentals. Other property managers and AI agents tap into that database to add your rentals to their websites or booking flows. It's entirely free to use, you only pay a commission when you get a booking.

Not really, but if you have more than 10,000 let's talk first:)

The Flataway Distribution product is free to use. You only pay a commission when you get a booking. The commission is 10% + payment processing fees.

It's 10% + payment processing fees.

Yes, you too can add properties from other managers, either on your current website by integrating the Flataway Booking Engine, or by creating a new website with the Flataway's AI website builder Staycy.

No, the rentals are not listed under their original names in order to avoid any interference with your SEO, brand, or current direct booking channel.